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An Auto-Attendant, is a simple automated attendant that allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
An Absolute Necessity
Auto Attendant is an absolute necessity for a business, especially one with an internal help desk or call center, as are many of the other advanced calling features today’s UC platforms are lagging behind on. 4NPA offers Auto Attendant, Advanced Call Routing and Call Queuing. All must-haves for most business communication operations today.
Positive Customer Experience
4NPA’s Auto Attendant provides your customers with a positive customer experience but without the expense of a full-time receptionist. It allows you to answer every call professionally and in a timely manner and can route the caller to where they need to be. It has been essential to businesses for years, and while features like instant messaging and web meetings are great for improving operational efficiency, sacrificing auto attendant for a single platform is not possible. Integration of multiple platforms becomes key.