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For many companies, particularly startups, their call center is the heart of their customer service strategy. Customers seeking assistance are apt to reach out for phone support. And let’s face it: They’re not always pleased when they dial that number. Modern customers expect real-time, personalized support.
With 4NPA’s Comfort Messages feature you can play comfort messages and music to callers while they wait.
How It Works
4NPA’s Comfort Messages gives you the decision on how big you want to allow the queue to become. You can choose the type of music and or the comfort messages you want to play and how long you want to wait between playing messages. 4NPA will then set-up your service and you are ready to go.
- Avoid engaged calls and handle more sales/enquiries
- Callers are seamlessly put through to the next available operator
- Callers are encouraged to stay on the line with hold music and apology messages
- You can choose your preferred hold music; Classical, Dance, Smooth or Seasonal
- No hardware or software to install and maintain