FAQ 2018-01-28T05:09:50+00:00

FREQUENTLY ASKED QUESTIONS

You would send your EIN (from the IRS) number with the name change.

Once we can verify with the IRS we would then update your account.

The new business owner would apply for merchant services under their name. Once this is approved,the business owner activates their new account and may begin processing under their MID. At this point, the existing MID would be closed.
You can call our support team 1-800-123-4567 and they will walk you through that process (in most cases this is completed in 10 minutes or less).

To update new banking, a form would be emailed or faxed to you. When completed, the merchant would send over a copy of a voided check or bank  letter and fax or email back to us along with form. We would then process  your request and update your new banking. During this process Do Not Close  your Prior Bank Account until this has completed.

American Express created the American Express OnePoint program to  offer small to medium-sized merchant a cost-effective and all-in-one solution that provides the convenience of a single source for statements, settlement  and customer service for all major card brands.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of  requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID).

The Payment Card Industry Security Standards Council (PCI SSC) was  launched on September 7, 2006 to manage the ongoing evolution of the  Payment Card Industry (PCI) security standards with focus on improving  payment account security throughout the transaction process. The PCI DSS  is administered and managed by the PCI SSC  (www.pcisecuritystandards.org), an independent body that was created by  the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.).

All fees are deducted between the 1st and the 3rd of each month. These fees  will be debited from the bank account on file.

Account access is available online. This will allow you to view batches,  deposits and statements. Please click here to request online access.

If you are utilizing the online portal eMerchantView or Portfolio Manager your  statement will be available on the 1st or 2nd of each month. Your statements  are mailed the first week of each month. Both coincide with each other each  month. You cannot view a statement before the months end, as all fees are  inquiried then as processing varies due to card types accepted.

If you have a separate business account with American Express they will  charge and deposit you separately. We do have a program available called  American Express One Point that will combine those charges and credits with  Visa, Master Card and Discover. Most business that process volumes below  $500,000 a year in American Express alone qualify for this program with First  Data.

Authorize.net does have fees associates with access as well. They will be  charges each month depending on amount of processing you process. There  is a small monthly fee to utilize the gateway.

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