Welcome to NPA and NPA University.
In this course you will become familiar with basic Contact Center functions and procedures. This course is mandatory for all TEAM-ONE new-hires.
As with all NPA-U Courses, this Cours is divided into Sections and each Section contains a number of lessons. Each lesson is followed by a short Quiz and upon completion of a section there is a Section Reveiw. Upon completion of all sections students will take the Course – Final Exam.
You will be graded on all Quizes, Section Reviews and the Course Final.
You must have a passing grade to move on to your next Course and you must pass all required Courses to move from Trainee status to Team-Member status.