Thomas Fuhrman
Contact Center 100
Welcome to NPA and NPA University. In this course you will become familiar with basic Contact Center functions and procedures. This course is mandatory for all TEAM-ONE new-hires. As with all NPA-U Courses, this Cours is divided into Sections and each Section contains a number of lessons. Each lesson is followed by a short Quiz and upon completion of a [...]
Free
Contact Center 200
In Contact Center 200, we learn the power of rebuttals as a whole. Then, we take a deeper dive into each rebuttal to learn the true meaning and intent of each word in the content. With this knowledge, you will begin to understand how to shape a converstation to achieve a desired result. The next step is understanding the importance [...]
Free
