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In Contact Center 200, we learn the power of rebuttals as a whole. Then, we take a deeper dive into each rebuttal to learn the true meaning and intent of each word in the content.

With this knowledge, you will begin to understand how to shape a converstation to achieve a desired result.

The next step is understanding the importance of maintaining control of the converstation and how best to keep the listeners attention while guiding them through the journey that ultimately results in setting a fantastic appointment.


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