Monthly Archives: September 2017

NPA ANNOUNCES VOIP DIALER SOLUTION FOR SALESFORCE.COM

New mash-up seamlessly integrates BroadSoft VoIP platform with Salesforce CRM applications, allowing users to access advanced voice features SAN FRANCISCO AND GAITHERSBURG, MD, Oct. 23, 2007 - BroadSoft, Inc., a leading provider of VoIP application software, today announced that it has completed a "mash-up" of its BroadWorks® VoIP application platform with salesforce.com, the market and technology leader in on-demand business services. [...]

2018-01-19T23:52:45+00:00

WHAT SHOULD A CEO ASK IN A DIGITAL WORKPLACE?

Digital businesses are becoming a larger and larger part of every company's pie. Often, the planning and growth of digital businesses are the domain of chief digital officers or chief information officers. Yet upper management, especially chief executive officers, need to know how the digital business is developing and being implemented as part of their business leadership. How can [...]

2017-12-08T19:59:25+00:00

HOW TO FOSTER ENGAGEMENT FROM INTROVERTS IN YOUR WORKPLACE

Introverts are often observant and insightful, but extroverts tend to shine more radiantly because of their tendency to engage directly with people. If you’re chairing a meeting or involved in an intense team discussion, you’re more likely to hear from extroverts, who talk easily and gregariously. Introverts, who are quiet and tend to feel uncomfortable in large groups, may shrink from comment [...]

2018-01-15T00:03:06+00:00

WORKING REMOTELY: THE CURRENT SCORECARD

Remote work has become more and more common in U.S. businesses. Currently, 25% of all U.S. employees work remotely, and it is routinely cited as a perk more employees would like, at least some of the time. Recently, however, IBM moved to decrease its remote workforce. The announcement applied to its nearly 3,000-member marketing department, who were told to re-deploy to [...]

2017-12-09T01:55:10+00:00

COMMUNICATION STRATEGIES THAT WORK IN A DIGITAL WORKPLACE

Effectively communicating in the office is more than just firing off a few emails or picking up the telephone. There's a degree of strategy that needs to accompany communication in the workplace. It's about intently listening to others while engaging with them on a level that allows everyone to relate. It's also about being direct and clear about the message being [...]

2018-01-29T05:42:11+00:00

ARE MEETINGS WORTH IT?

Are meetings where ideas go to die? If your meetings have let you down, you're not alone. Employees often resent meetings: a study by the American Psychological Association showed that people "who tend to be highly task and goal oriented were most negatively affected by meetings." It is true that sometimes we need to meet: not all decisions are easy to [...]

2017-12-09T02:51:19+00:00

HOW TO MAKE SURE YOU’RE NOT PERCEIVED AS HAVING FAVORITES ON A TEAM

Managers need to be perceived as not having favorites in the workplace. It’s a key part of business leadership. If your methods are viewed as favoritism, that perception can erode morale and trust on your team and negatively impact productivity.Of course, the more crucial part is not having favorites among your team. Frankly, that can be difficult to pull off entirely. Whether it’s [...]

2017-12-09T03:15:48+00:00

FINDING THE RIGHT TIME TRACKING SOFTWARE FOR YOUR VIRTUAL TEAM

You’ve stacked your virtual team with competent, reliable individuals. You’ve designed your team’s core values. The machine has been built, now how do we get it to start churning? Equipping your team with the proper technology and collaborative platforms could make or break your virtual team. Slow or distracting systems mean workflow and productivity will suffer. At the same time, [...]

2017-12-09T03:26:36+00:00

FOUR WAYS YOUR VIRTUAL TEAM CAN BENEFIT FROM A TEAM COACH

Think of it as a long-distance relationship. You’ve been apart for months since your last visit. You’ve each settled into your own routine, established your own strategy and procedure to overcome the distance, and worst of all, become comfortable with your own bad habits. And, as in any long-distance relationship, when disagreements or full-blown conference call fights erupt, both [...]

2017-12-09T03:36:40+00:00

MOBILITY’S GROWING INFLUENCE ON THE HOSPITALITY INDUSTRY

More and more, hoteliers are removing end-of- life PBX systems and legacy servers to implement more advanced cloud-based Unified Communications (UC) solutions that enhance the overall guest experience and embrace the full benefits of mobility. According to Hospitality Technology’s 2016 Lodging Technology Study, more than 54% of hoteliers planned to spend more on payment security, guest room technology, bandwidth, and mobile [...]

2017-12-09T13:59:14+00:00

STOP GIVING COLLABORATION A BAD RAP

A growing number of articles are addressing the downsides of today’s culture of collaboration. Common symptoms are unproductive meetings and individual work groups driving a proliferation of apps as some of the main causes of the “collaboration overload.” Knowledge workers are being hit especially hard. A recent piece from the Harvard Business Review proposes that this phenomenon, making collaboration [...]

2017-12-09T14:08:08+00:00

WHY ARTIFICAL INTELLIGENCE WON’T HARM YOUR JOB ANYTIME SOON

The rise of artificial intelligence (AI) is upon us. Everything from appliances like Siri, Alexa, and other voice recognition-driven systems to robots to credit card fraud detection is powered by AI. In fact, technology news indicates that the number of applications and platforms using AI is likely to grow exponentially in the near future. Wired reports that major technology companies, including [...]

2017-12-09T14:28:09+00:00